Frequently Ask Questions
Table of Contents
Publishing and Listings
Who publishes my loved one’s death notice?
The Funeral Director is primarily responsible for publishing the death notice. They work with a trusted Family Liaison (a family member or friend) to gather and finalize the details.
Why must a registered Funeral Director usually make the posting?
Because the information is personal and sensitive, listings are generally submitted through a registered Funeral Director to help ensure legitimacy and respectful handling.
How much does a death notice listing cost?
The listing fee is 1,500 PHP, and this is paid by the Funeral Director.
What if there is no registered Funeral Director involved?
MyCondolences.ph staff can help post on the family’s behalf, especially for historical notices, overseas deaths, or cases where no Funeral Director has been registered.
How do I request a historical listing?
For historical notices, contact historical@mycondolences.ph. The team will coordinate with the family to create a memorial and condolences listing.
How do I request an overseas listing?
For overseas notices, contact overseas@mycondolences.ph. Staff will assist with creating the listing for families with loved ones abroad.
What documents or proof may be required if no Funeral Director is involved?
One or more of the following may be requested: written permission from a direct family member, the official death certificate, the original notice from a funeral home website, or the overseas Funeral Director’s contact details.
Can a family member or friend manage a historical or overseas listing?
Yes. A trusted family member or friend can be involved and may be given login access to post, amend, and coordinate the listing.
How much does a historical or overseas listing cost?
The fee is the same as a new listing: 1,500 PHP.
Family Liaison
What is a Family Liaison?
A Family Liaison is a trusted family member or friend who helps coordinate the memorial listing and related updates.
What does the Family Liaison do?
The Family Liaison can work with the Funeral Director, approve condolences, upload pictures and videos, and manage future notices such as Forty Days, anniversaries, and special remembrances.
Who is responsible for Forty Days, anniversaries, special remembrances, and acknowledgements?
The Family Liaison is responsible for posting those notices and updates.
What are acknowledgements?
Acknowledgements are thank-you messages for people who supported the family or helped during the loved one’s illness, passing, or funeral arrangements.
Can the Family Liaison be changed?
Yes. The current Family Liaison can give up the role and appoint a new one, but there must always be a Family Liaison assigned.
How do I request a manual Family Liaison change?
For corrections or manual changes, email familyliasion@mycondolences.ph
Can there be more than one Family Liaison?
No. Only one Family Liaison is allowed to maintain accountability.
Funeral Notice Details
What information is included in the funeral listing?
The listing may include the name of the deceased, date of death, location and barangay, wake details, funeral service details, burial or cremation details, and any other important family notes.
Can maps be added to the listing?
Yes. If needed, the Funeral Director and/or Family Liaison can upload maps to help family and friends find the wake, church, cemetery, crematorium, or burial locations.
Can funeral-related service providers appear on the platform?
Yes. Providers such as florists, caterers, musicians, memorial gift suppliers, and funeral directors can advertise in the Funeral Services section.
Is there a charge for providers to advertise funeral-related services?
Providers can advertise free of charge in the Funeral Services section.
Can these services be searched by location?
Yes. The services can be searched nationally or locally.
Donations and Clarity
Can I add a QR code or donation location for friends and family to donate?
Yes. The listing can include a donation option, most commonly through a QR code uploaded by the Funeral Director or Family Liaison, so family and friends can donate to the family or to a chosen charity.
Can I choose which charity My Condolences donates to?
No. The platform says it has chosen Caritas as its charity of choice.
How much does My Condolences donate to charity?
My Condolences donates 5% of all profits to Caritas.
Why was Caritas chosen?
Caritas helps with funeral expenses for Filipinos who may not be in a position to provide a funeral service for themselves or their loved ones.
Support and Complaints
Is there a subscription fee for MyCondolences.ph?
No. There is no charge to subscribe to the My Condolences website.
Where do I send general enquiries, information requests, or support concerns?
For general enquiries, information, and site support, email support@mycondolences.ph.
How do I submit a complaint?
Complaints should be submitted through the dedicated contact form.
Condolences and Messages
Can people post condolences and sympathy messages on the site?
Yes. The listing is intended to inform family and friends of the death and give them a place to offer condolences.
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